Publications & writing

While I am currently focused on organization and product work, a selection of my work turns into academic publications, or other writing. 


  • Jessie J. Smith, Lex Beattie, Henriette Cramer. Scoping Fairness Objectives and Identifying Fairness Metrics for Recommender Systems: The Practitioners’ Perspective. WWW ’23, May 1–5, 2023, Austin, TX, USA. ACM, New York, NY, USA, 12 pages. DOI
  • Henriette Cramer & Amar Ashar, Lessons Learned from Algorithmic Impact Assessments in Practice, Spotify Engineering Blog, Sept 2022
  • Lex Beattie, Dan Taber, Henriette Cramer, Challenges in Translating Research to Practice for Evaluating Fairness & Bias in Recommendation Systems, RecSys’22 case study, ACM
  • Henriette Cramer, Practical routes in the UX of AI, or sharing more beaten paths, Interactions, Volume 29, Issue 5, September – October 2022, pp 89–91, ACM


  • Alice Wang, Aasish Pappu, Henriette Cramer, Representation of music creators on Wikipedia, differences in gender and genre, pdf.
  • Brianna Richardson, Jean Garcia-Gathright, Samuel F Way, Jennifer Thom, Henriette Cramer, Towards Fairness in Practice: A Practitioner-Oriented Rubric for Evaluating Fair ML Toolkits. CHI’21, pdf.
  • Bogdana Rakova, Jingying Yang, Henriette Cramer, Rumman Chowdhury, Where Responsible AI meets Reality: Practitioner Perspectives on Enablers for shifting Organizational Practices, CSCW 2021, pdf
  • For students: Henriette Cramer, Avriel Epps-Darling, Music, industry, and researching your own hidden curriculum. XRDS: Crossroads, The ACM Magazine for Students 27 (3), 38-42. Link


  • [op-ed] Rumman Chowdhury, Bogdana Rakova, Henriette Cramer, Jinying Yang. Putting Responsible AI in Practice. MIT Sloan Media Review, Oct 22, 2020.
  • Avriel Epps, Romain Takeo Bouyer,  Henriette Cramer. Artist gender representation in music streaming, ISMIR 2020. Pdf.
  • Jenn Thom, Angela Nazarian, Ruth Brillman, Henriette Cramer, Sarah Mennicken. Play music: User motivations and expectations for non-specific voice queries, ISMIR 2020. Pdf.
  • Sam Way, Jean Garcia-Gathright, Henriette Cramer. Local Trends in Global Music Streaming. AAAI Conference on Web and Social Media. Vol. 14. ICWSM 2020. Article.
  • Avriel Epps-Darling, Romain Takeo Bouyer,  Henriette Cramer, Female Artist Representation In Music Streaming: A Comparative Analysis of Adolescents and Adults,  Poster SRA 2020. Canceled due to COVID-19.
  • Nik Martelaro, Sarah Mennicken, Jenn Thom, Henriette Cramer, Wendy Ju. Using Remote Controlled Speech Agents to Explore Music Experience in Context. DIS’20. Pdf
  • Dave Holtz, Ben Carterette, Praveen Chandar, Zahra Nazari, Henriette Cramer, Sinan Aral. The Engagement-Diversity Connection: Evidence from a Field Experiment. EC’20 Pdf
  • Ayman Farahat, Henriette Cramer, Jofish Kaye.  Empirical Evaluation Of Cost Of Annoying Ads.  INFORMS Marketing Science’20. Abstract


  • Henriette Cramer, Juho Kim, Confronting the tensions where UX meets AI; introducing a new ACM Interactions forum. ACM Interactions, Nov-Dec 2019.
  • Morteza Behrooz, Sarah Mennicken, Jennifer Thom, Rohit Kumar, Henriette Cramer, Augmenting Music Listening Experiences on Voice Assistants, ISMIR 2019, pdf
  • Minsu Park, Jennifer Thom, Sarah Mennicken, Henriette Cramer, Michael Macy, Global music streaming data reveal diurnal and seasonal patterns of affective preference. Nature Human Behavior, Jan 2019. Paper.
  • Henriette Cramer, Jean Garcia-Gathright, Sravana Reddy, Aaron Springer, Romain Takeo, Translation, tracks and data: algorithmic bias in practice. CHI’19 case studies. ACM library, pdf.
  • Henriette Cramer, Jenn Wortman-Vaughan, Kenneth Holstein, Hanna Wallach, Hal Daume, Miroslav Dudík, Sravana Reddy, Jean Garcia-Gathright. Algorithmic bias in practice, FAT*’19 Industry Translation Tutorial. Site & slides.


  • Henriette Cramer, Aaron Springer, Jean Garcia-Garthright, Sravana Reddy, Addressing & Assessing Algorithmic Bias in practice, ACM Interactions. Dec 2018. Online, print.
  • Aaron Springer, Henriette Cramer, “Play PRBLMS”: Identifying and Correcting Less Accessible Content in Voice Interfaces. CHI’18. pdf
  • Aaron Springer, Jean Garcia-Garthright, Henriette Cramer, Assessing and Addressing Algorithmic Bias – But Before We Get There.
    • Long version: UX of AI workshop ’18, pdf.
    • Short:  FATREC Workshop on Responsible Recommendation at RecSys’18
  • Nitesh Goyal, Marc Bron, Mounia Lalmas, Andy Haines, Henriette Cramer, Designing for mobile experience beyond the native ad click: Exploring landing page presentation style and media usage, Journal of the Association for Information Science and Technology, 2018.


  • Henriette Cramer, Jenn Thom. Not so Autonomous, Very Human Decisions in Machine Learning. AAAI Spring Symposium on UX for ML: Designing the User Experience of Machine Learning Systems. pdf.
  • Henriette Cramer, Jenn Thom. Moving Parts surrounding Conversational UX. Position Paper CHI’17 Workshop on Conversational Interfaces.


  • Maia Jacobs, Henriette Cramer, Louise Barkhuus. Caring About Sharing: Couples’ Practices in Single User Device Access. GROUP’16.
  • Henriette Cramer, Joel Tetreault, Paloma de Juan, Sender-intended functions of emojis in US-based messaging. Note at MobileHCI’16. pdf
  • Henriette Cramer, Autonomous vehicles & Robotic Interactions with Place Position Paper, Position Paper Autonomous Vehicles Workshop at CHI’16. pdf
  • Henriette Cramer, Human & Building-Scale Interactions, Future of Human-Building Interaction Workshop at CHI’16. pdf


  • Henriette Cramer, Effects of ad quality & content-relevance on perceived content quality. Note at CHI’15 Honorable mention. pdf
  • Henriette Cramer, Maia Jacobs, Couples’ Communication Channels: What, When & Why? Note at CHI’15. pdf
  • Karen Church, Henriette Cramer. Requirements in Local Search. Poster at CHI’15
  • Mohamed Kafsi, Henriette Cramer, Bart Thomee, Ayman Shamma, Describing and Understanding Neighborhood characteristics through social media. Full paper at WWW’15 pdf
  • Katie O’Donnell, Henriette Cramer (2015) People’s Perceptions of Personalized ads. TargetAd workshop paper at WWW’15. pdf


  • Frank Bentley, Henriette Cramer, Jorg Müller (2014) Beyond the Bar: The places where location-based services are used in the city, Personal & Ubiquitous Computing, March 2014. Springer. DOI: 10.1007/s00779-014-0772-5. Author copy pdf
  • Daniele Quercia, Henriette Cramer, Neil O’Hare, Aesthetic Capital: What Makes London Look Beautiful, Quiet, and Happy. CSCW’14, Feb 2014, Baltimore, MD, USA. pdf
  • Paulo Gomes, Alberto Sardinha, Elena Marquez Segura, Henriette Cramer, Ana Paiva, Migration between two embodiments of an artificial pet. International Journal of Humanoid Robotics. Vol 11, 1, March 2014.


  • Mattias Jacobsson, Ylva Fernaeus, Henriette Cramer, Sara Ljungblad (2013) Crafting Against Robotic Fakelore: On the Critical Practice of ArtBot Artists, Alt.CHI at CHI’13, Paris, France. pdf
  • Henriette Cramer (2013) Understanding ‘there’ on a human scale, GeoHCI workshop at CHI’13, Paris, France. pdf
  • Mattias Rost, Louise Barkhuus, Henriette Cramer, Barry Brown (2013) Representation and communication: Challenges in interpreting large social media datasets. Proc CSCW’13. pdf Best paper nomination


  • Henriette Cramer, Karen Church, Neal Lathia, Daniele Quercia (2012) Personalizing the Local Mobile Experience. Workshop at RecSys 2012, Dublin, Ireland
  • Benjamin Poppinga, Henriette Cramer, Matthias Böhmer,Alistair Morrison, Frank Bentley, Niels Henze, Mattias Rost, Florian Michahelles (2012) 3rd workshop on Research in the Large, Workshop description, Ext. Abst. MobileHCI’12, San Francisco, USA.
  • Frank Bentley, Henriette Cramer, Santosh Basapur, William Hamilton (2012) Drawing the city: differing perceptions of the urban environment. Proc. CHI’12, Austin, Texas. pdf
  • Elena Márquez Segura, Henriette Cramer, Paulo Gomes, Stina Nylander, Ana Paiva (2012) Revive! Reactions to migration between different embodiments when playing with robotic pets. Proc. Interaction Design and Children (IDC’12), Bremen, Germany. pdf
  • Sara Ljungblad, Jirina Kotrbova, Mattias Jacobsson, Henriette Cramer, Karol Niechwiadowicz (2012) Hospital robot at work: Something alien or an intelligent colleague? Proc. CSCW’12, Seattle, WA, USA. pdf
  • Elena Márquez Segura, Michael Kriegel, Ruth Aylett, Amol Deshmukh, Henriette Cramer (2012) How Do You Like Me In This: User Embodiment Preferences for Companion Agents. 12th International Conference on Intelligent Virtual Agents, IVA 2012.
  • Henriette Cramer. Interaction & the built environment: some challenges. Ar-CHI-tecture Architecture and Interaction Workshop at CHI’12, Austin, Texas. pdf
  • Henriette Cramer, Personalized and autonomous are already everywhere; let’s focus on awareness over trust. Workshop on End-user Interactions with Intelligent and Autonomous Systems at CHI’12, Austin, Texas. pdf
  • Matthias Keysermann, Sibylle Enz, Henriette Cramer, Ruth Aylett, Carsten Zoll, Patricia Vargas (2012) Can I trust you? Sharing information with artificial companions. Extended Abstract AAMAS’12, Bologna, Italy.
  • Mattias Rost, Henriette Cramer, Lars Erik Holmquist (2012, online 2011) Mobile exploration of geotagged photographs, J. Personal and Ubiquitous Computing, 16, 6, 665-676. pdf


  • Lars Erik Holmquist, Henriette Cramer, Mattias Rost, Zeynep Ahmet, Xia Ruixue, Mobile 2.0 – The Future of Mobile Apps: Mashing It Up and Getting It Out There!, Panel at SIGGRAPH Asia’s Symposium on Apps, Dec 14th, Hong Kong.
  • Sebastian Büttner, Zeynep Ahmet, Henriette Cramer. Awareness of QR codes in Stockholm, Sweden, SICS Technical Report T2011:12, ISSN 1100-3154. pdf
  • Henriette Cramer, Mattias Rost, Lars Erik Holmquist (2011) Performing a Check-in: Emerging Practices, Norms and ‘Conflicts’ in Location-Sharing Using Foursquare. Proc. MobileHCI’11, Stockholm, Sweden. pdf
  • Paulo F. Gomes, Elena Márquez Segura, Henriette Cramer, Tiago Paiva, Ana Paiva, Lars Erik Holmquist (2011) ViPleo and PhyPleo: Artificial pet with two embodiments, Proc. ACE’11, Lisbon, Portugal. pdf
  • Henriette Cramer, Mattias Rost, Lars Erik Holmquist. Services asMaterials: Using Mashups for Research, Proc. Workshop on Research in the Large at UbiComp’11, Beijing, China. pdf
  • Henriette Cramer, Mattias Rost, Frank Bentley, David Ayman Shamma, 2nd Workshop on Research in the Large, Workshop description, Ext. Abst UbiComp’11, Beijing, China. pdf
  • Sebastian Büttner, Tengjiao Cai, Henriette Cramer, Mattias Rost and Lars Erik Holmquist (2011) Using Computer Vision Technologies to Make the Virtual Visible. Mobile AR: Design Issues & Opportunities Workshop at MobileHCI’11. pdf
  • Henriette Cramer, Mattias Rost, Frank Bentley (2011) An introduction to Research in the Large. Guest Editorial Preface/Introduction Article to Special Issue on ‘Research in the Large’ of the International Journal of Mobile Human-Computer Interaction. pdf
  • Katherine M. Tsui, Munjal Desai, Holly A. Yanco, Henriette Cramer, and Nicander Kemper (2011), Measuring Attitudes Towards Telepresence Robots. International Journal of Intelligent Control and Systems (IJICS) special issue on ‘Quantifying the Performance of Intelligent Systems’, 16, 2. pdf
  • Henriette Cramer, Zeynep Ahmet, Mattias Rost, Lars Erik Holmquist (2011) Gamification and location-sharing: some emerging social conflicts. Workshop on Gamification: Using Game Design Elements in Non-Gaming Contexts at CHI 2011, Vancouver, Canada. pdf
  • Matthew Chalmers, Don McMillan, Alistair Morrison, Henriette Cramer, Mattias Rost, Wendy Mackay (2011) Ethics, Logs and Videotape: Ethics in Large Scale User Trials and User Generated Content, Extended Abstract & Workshop organised at CHI 2011, Vancouver, Canada. Workshop page. pdf
  • Henriette Cramer, Sebastian Büttner (2011) Things that Tweet, Check-In and are Befriended. Two Explorations on Robotics & Social Media. Late breaking abstract, HRI’11, Lausanne, Switzerland.
  • Mattias Jacobsson, Henriette Cramer (2011) Universal Robots as ‘Solutions’ to Wicked Problems: Debunking a Robotic Myth, Late breaking abstract, HRI’11, Lausanne, Switzerland.


  • Mattias Rost, Henriette Cramer, Lars Erik Holmquist (2010) Mobile Exploration of Geotagged Photos, SmartPhone’10, Gwangju, Korea.
  • Henriette Cramer (2010) Bots are amongst us. Things that tweet & creatures checking in. In: Designing Robotic Artefacts With User- And Experience-Centred Perspectives, workshop at NordiCHI 2010, Reykjavik, Iceland.
  • Munjal Desai, Katherine Tsui, Holly Yanco, Henriette Cramer, Nicander Kemper (2010) Using the “Negative Attitude Towards Robots Scale” with Telepresence Robots, PerMIS’10, Baltimore, USA.
  • Henriette Cramer, Mattias Rost, Nicolas Belloni, Didier Chincholle, Frank Bentley (2010) Research in the large: Using App Stores, Markets and other wide distribution channels in UbiComp research, Extended Abstract & workshop organised at UbiComp 2010, Copenhagen, Denmark. Workshop page, pdf
  • Sebastian Büttner, Henriette Cramer, Mattias Rost, Nicolas Belloni, Lars Erik Holmquist (2010) φ²: Exploring physical Check-Ins for Location-Based Services, Extended Abstracts UbiComp 2010, Copenhagen, Denmark. pdf
  • Mattias Rost, Henriette Cramer, Nicolas Belloni, Lars Erik Holmquist (2010) Geolocation in the browser, Extended Abstracts UbiComp 2010, Copenhagen, Denmark. pdf
  • Ylva Fernaeus, Henriette Cramer, Hannu Korhonen, Joseph ‘Jofish’ Kaye (2010) Please Enjoy!? Workshop on Playful Experiences in Mobile HCI. Workshop organised at MobileHCI 2010, Lisbon, Portugal. Workshop page, pdf
  • Henriette Cramer, Vanessa Evers, Tim van Slooten, Mattijs Ghijsen, Bob Wielinga (2010) Trying Too Hard? Effects of Mobile Agents’ (Inappropriate) Social Expressiveness on Trust, Affect and Compliance, Proc. CHI’10, Atlanta, USA. pdf
  • Henriette Cramer, Nicolas Belloni, Mattias Rost (2010), On not being a stranger. Making sense of the sociable media landscape. Social Connectedness Workshop at CHI’10, Atlanta, USA.
  • Henriette Cramer, Helena Mentis, Ylva Fernaeus (2010) Serious work on playful experiences: a preliminary set of challenges. ‘Fun, seriously?’ Workshop at CSCW 2010, Savannah, GA, USA. pdf
  • Henriette Cramer, Jorrit Goddijn, Vanessa Evers, Bob Wielinga (2010) Effects of (In)Accurate Empathy and Situational Valence on Attitudes towards Robots, Late breaking abstract, HRI’10, Osaka, Japan. pdf at publisher, local pdf
  • Ron Kok, Andi Winterboer, Henriette Cramer, Gregor Pavlin, Vanessa Evers, Frans Groen (2010) Mobile Agents In Crisis Situations – Adapting Information to user’s affective state, IHCI 2010, Freiburg, Germany. pdf
  • Vanessa Evers,  Henriette Cramer, Maarten van Someren, Bob Wielinga (2010) Interacting with Adaptive Systems. In Babuska R. and Groen, F. (Eds) Interactive Collaborative Information Systems. SCI 281, Springer-Verlag, Berlin Heidelberg.  299-325.


  • Henriette Cramer, Vanessa Evers, Maarten van Someren, Bob Wielinga (2009) Awareness, Training and Trust in Interaction with Adaptive Spam Filters, CHI’09, Boston, USA. pdf Winner CHI’09 best note award
  • Andi Winterboer, Henriette Cramer, Gregor Pavlin, Frans Groen, Vanessa Evers (2009) ‘Do you smell rotten eggs?’ Evaluating interactions with mobile agents in crisis response situations, Proceedings MobileHCI’09, Bonn, Germany. pdf
  • Alia Amin, Junte Zhang, Henriette Cramer, Lynda Hardman, Vanessa Evers (2009) The effects of source credibility ratings on a cultural heritage information aggregator, Workshop on Information Credibility on the Web, WICOW at WWW’09, Madrid, Spain. pdf
  • Junte Zhang, Alia Amin, Lynda Hardman, Vanessa Evers, Henriette Cramer (2009) Improving Users’ Confidence on Cultural Heritage Aggregated Results, Poster at SIGIR’09, Boston, MA, USA. pdf
  • Henriette Cramer, Vanessa Evers, Andi Winterboer, Gregor Pavlin, Marinus Maris, Frans Groen (2009) Interaction with autonomous, mobile agents in a hazard monitoring context, Workshop on Mobile User Experience Research at CHI’09, April 5th, Boston, USA. pdf
  • Henriette Cramer, Nicander Kemper, Alia Amin, Vanessa Evers (2009) Touched by robots: effects of physical contact and robot proactiveness, Workshop on The Reign of Catz and Dogz at CHI’09, April 5th, Boston, USA. pdf
  • Henriette Cramer, Nicander Kemper, Alia Amin, Vanessa Evers, Bob Wielinga (2009) `Give me a hug’: the effects of touch and autonomy on people’s responses to embodied social agents, Computer Animation and Virtual Worlds, 20, 437-445. pdf at publisher, pre-print pdf
  • Henriette Cramer, Nicander Kemper, Alia Amin, Vanessa Evers (2009) The effects of robot touch and proactive behaviour on perceptions of human-robot interactions. Late Breaking Abstract & Poster at HRI’09, San Diego, USA. pdf at publisher



  • Henriette Cramer, Vanessa Evers, Maarten van Someren, Satyan Ramlal, Lloyd Rutledge, Natalia Stash, Lora Aroyo, Bob Wielinga (2008 ) The effects of transparency on trust and acceptance in interaction with a content-based art recommender, User Modeling and User-Adapted Interaction, 5. pdf at publisher Winner of the 2008 James Chen Annual Award for Best UMUAI Paper
  • Henriette Cramer, Vanessa Evers, Nicander Kemper, Bob Wielinga (2008) Effects of Autonomy, Traffic Conditions and Driver Personality Traits on Attitudes and Trust towards In-Vehicle Agents, Workshop on Human Aspects in Ambient Intelligence, HAI’08, Proceedings WI-IAT’08, 9-12 Dec. 2008, Sydney, AU, 477 – 482. pfd at publisher
  • Cramer,H.S.M., Evers V., Van Someren, M., Ramlal, S., Rutledge, L., Stash, N., Aroyo, L., Wielinga, B. (2008 ) The effects of transparency on perceived and actual competence of a content-based recommender, Semantic Web User Interaction Workshop, CHI 2008, April 2008, Florence, Italy. pdf


  • Henriette Cramer (2007) Interaction with user-adaptive information filters. Trust, transparency and acceptance. CHI ’07 extended abstracts, 28 April – 3 May, 2007, San Jose, Ca, USA, pp. 1633 – 1636. pdf
  • Cramer H.S.M., Evers V., Van Someren, M., Wielinga, B., Besselink, S., Rutledge, L., Stash, N., Aroyo, L. (2007). User Interaction with user-adaptive information filters. Proceedings HCII2007, Beijing, China, pp. 324-333. pdf at publisher
  • Lloyd Rutledge, Lora Aroyo, Rogier Brussee, Natalia Stash, Yiwen Wang, Henriette Cramer, Vanessa Evers, Satyan Ramlal (2007) Recommendation with Semantics for Cultural Heritage, International Workshop on Personalization Enhanced Access to Cultural Heritage, Corfu, Greece, June 25, 2007, pp. 59-70. pdf of full proceedings
  • Pamela Hinds, Talia Brodecki, Heidy Maldonado, Vanessa Evers, Henriette Cramer (2007) The effect of choice and ingroup strength on responses to robots: A U.S.-Chinese comparison. Culture and Collaborative Technologies Workshop at CHI’07, 28-29 April 2007, San Jose, Ca, USA. pdf

..and before

  • Maarten van Someren, Niels Netten, Vanessa Evers, Henriette Cramer, Robert de Hoog, Guido Bruinsma (2005) A Trainable Information Distribution System to Support Crisis Management. Proceedings of the 2nd International ISCRAM Conference, Brussels, Belgium 2005. pdf
  • Henriette Cramer, Vanessa Evers, Elena Zudilova, Peter Sloot (2004) Context Analysis to Support Development of Virtual Reality Applications, Journal of Virtual Reality, 7(3), pp. 177-186. pdf
  • Henriette Cramer, Vanessa Evers, Elena Zudilova, Peter Sloot (2004) Usability Evaluation of a Simulated Vascular Reconstruction System, Proceedings of the VIRART Virtual Reality Design and Evaluation Workshop 2004, University of Nottingham, United Kingdom, 22-23 January 2004, ISBN 0 85358 123 1. pdf