I’m Henriette, the lab lead of Spotify Research’s #Hai human side of Machine Learning team. My team’s work has focused on voice interactions, and more generally, the data and design (non-)decisions that affect Machine Learning outcomes. I also road manage Spotify’s algorithmic bias effort.
My research in general revolves around people’s interaction with systems and ‘autonomous things’ that learn, adapt and proactively try to predict people’s behavior. I combine quantitative, large-scale data science and qualitative, in-depth research methods to understand both what is happening, and the underlying reasons why.
Prior to Spotify, I worked at Yahoo on user engagement and metrics. Applications included search and conversational interactions, increasing ad and homepage news recommendation quality, and personalized mobile interactions.
Before moving to the US, I was a senior researcher and project lead at the Mobile Life Centre in Kista (Stockholm), Sweden where I led Mobile Life’s Mobile 2.0 project and activities of SICS within the European LIREC project on human-robot interaction. Research themes revolved around mobile location-based services and people’s perceptions of their surroundings, ‘Research in the Large’: using wide distribution channels and existing services for research purposes, and people’s perceptions of applications and things that use data around -or about- them.
My PhD from the University of Amsterdam (2010) focused on user interaction with user-adaptive and semi-autonomous systems, trust and the feedback loop between people’s and systems’ perceived behavior. My studies involved interaction with personalized recommenders, information filters, ’empathic’ mobile devices and human-robot interaction.
I’m occasionally available for guest lectures on human decisions in algorithmic settings, and have been a speaker at for example Stanford, MIT, Cornell Tech, CCA, as well as IBM, Netflix, and Crowdflower events. More formally, I’ve been a studio instructor on ‘autonomous things’ in Stanford’s Winter 2016 CS 247 HCI design studio, and taught research methods and applied knowledge systems at the University of Amsterdam.
Conference committees / juries
- WWW 2019 Program Committee
- FAT* 2019 Program Committee
- FATREC 2018 Program Committee
- MobileHCI Conference Series Steering Committee 2015-2017
- CHI 2016 Program Committee
- ICWSM 2015 (International AAAI Conference on Weblogs and Social Media) Program Committee
- DIS 2014 (ACM conference on Designing Interactive Systems) Program Committee
- ICWSM 2014 (International AAAI Conference on Weblogs and Social Media) Program Committee
- WWW 2013 Program Committee (User Interaction and Smart (Mobile) Devices Track)
- MobileHCI 2013 Program Committee
- CHI 2013 Workshops jury
- Mobile and Ubiquitous Multimedia 2012 Program Committee
- Nokia Mobile Data Challenge Workshop 2012 Technical PC
- MobileHCI 2011 Senior Program Committee
- CHI 2012 Program Committee (Interaction Techniques and Devices PC)
- CHI 2012 Workshops jury
- CHI 2010 Works-in-Progress committee
Conference Organizing Committees
- CHI 2013 Works-in-Progress Co-chair
- MobileHCI 2012 Panels Co-chair, with Frank Bentley (Motorola Mobility Research)
- CHI 2012 Works-in-Progress Co-chair, with Lichan Hong (Google)
- MobileHCI 2011 Posters Co-chair, with Frank Bentley (Motorola Mobility Research)
- UbiComp 2011 Publicity Co-chair
- HRI2011 Publications chair
- Informing Future Design via Large-Scale Research Methods and Big Data at MobileHCI 2013
- Personalizing the Local Mobile Experience, workshop on local recommendations at RecSys 2012
- ‘Research in the Large!’ workshops on wide distribution of research apps at UbiComp2010 & 2011, and MobileHCI 2012
- Guest editor Int. Journal of Mobile HCI special issue on Research in the Large (2011)
- Ethics in Large Scale Trials & User Generated Content workshop at CHI 2011
- Playfulness in Mobile Interaction workshop at MobileHCI 2010
- HRI Young Pioneers workshop at HRI 2010