My journal article on the effects of transparency on interaction with user-adaptive systems (finally) has been published in User Modeling and User-Adapted Interaction. We used transparent and non-transparent versions of a content-based art recommender to see whether user understanding affects trust and acceptance. Turns out that offering explanations did influence acceptance of systems decisions, but not trust in the system overall.
- Cramer H., Evers V., Van Someren, M., Ramlal, S., Rutledge, L., Stash, N., Aroyo, L., Wielinga, B. (2008) ‘The effects of transparency on trust and acceptance in interaction with a content-based art recommender’, User Modeling and User-Adapted Interaction. ‘online first’ pdf
Our more recent research is focusing on concepts such as dealing with autonomy and perceptions of user control, but also on social and affective aspects of interaction, such as empathy.